Testimonials

Chamberlain Reviews

My stepfather lived at Chamberlain Road Nursing Home for 16 months until his death peacefully at the home. The staff were great at helping him settle in and to cope with the death of my mother and the immense loneliness that came with it. He settled in much faster than I expected and I think considered many of the staff to be friends and not just carers. I visited him frequently and was invariably welcomed and made to feel as if I was in his home, occasionally staying for a meal - lovely food. Staff turnover is low. It does feel more like a real home than many other care homes do and I am so glad it was there for my stepfather when he needed it.

Stepdaughter of resident

The home and its facilities are excellent in every respect, but it is the staff who make this home exceptional. The management is professional through and through, the staff are highly trained - as one would hope for and expect - but they all bring genuine kindness, compassion and respect to those in their care and their families. It has been a constant reassurance to know that my wife is safe and extremely well cared for and that is because the staff inspire such confidence and trust. I cannot praise them or thank them enough for the way in which they not only look after my wife but also show such care and understanding to me and my family.

Husband of resident

My mother-in- law lived here for the last 5 years. She was a very independent lady and it was only her failing sight at aged 97 that compromised her ability to care for herself. The staff were very tactful in the way they kept her sense of independence whilst managing her increasing need for care. The low turnover of staff meant that she was able to make long-lasting friendships with the nurses and carers, who were also able to plan and anticipate her care needs well. In the last 18 months, my mother-in-law developed vascular dementia, which Chamberlain staff managed with skill and tender care. My mother-in-law died aged 103 peacefully and with dignity. The staff couldn't have been more helpful and supportive to us all.

Daughter in law of resident

My mother now 101 has been in Chamberlain Road Nursing Home since January 2010, this is now eight years. I have always been very pleased indeed with the professional care she has received, changing and adjusting over the years, and I have been especially grateful for the real quality of care in the true sense that she has had at Chamberlain, as I am her only child and have to be away for months at a time. I always know mum is safe and happy.

Daughter of resident

My mother lived and as cared for at Chamberlain Care Home for the last two and a half years. She has always been looked after in a respectful, dignified and personal way. Her vegan diet has been catered for and she was encouraged and enabled to personalise her room as much as she wished. As a visitor I have always been welcomed and the staff have always made themselves available to discuss any issues.

Of particular note has been my mothers end of life care which I was very happy with and made this time much easier to cope with.

M.E daughter of resident

We are delighted with the care being given to our relative - from the wonderful welcome, consideration during the settling in period and professional and meticulous attention to our relatives personal and care needs. A homely, caring and delightful place.

M B Relative of a resident

My mother has been resident for 4 months since discharge from hospital. She has settled in very well and seems very happy and well cared for. Visitors are welcome at all times and the staff are always friendly, caring and helpful.

H - daughter of a resident

I am always welcomed and acknowledged when I go to see my mother. I am asked if I would like tea or coffee. Nothing is any trouble to any of the staff. My mother gets on well with staff.

Anonymous

You run an extremely efficient care home which I describe to my patients as the Rolls Royce of care homes. I shall miss going there to visit.

Recently retired local G.P.

We just wanted to say how much we appreciated the care given to my mother over the 3 years she was at Chamberlain.

We have been so impressed by the care. There were, on a daily basis, so many acts of kindness, small and large, from so many of your staff.

Throughout her stay we were met with unfailing courtesy, always made to feel welcome, and it was a constant source of comfort to know that whatever else we had to worry about, it was not the quality of my mother`s care.

Looking after the elderly, especially in their final years is a very tough job for which there is not nearly enough recognition, and we would like to pay tribute to the prefessional, caring approach shown by your staff.

Anonymous

Could you please pass on my thanks to all of the staff for the care that they afforded Lena Tannett. We are of course very sad to lose our oldest patient; I have a photo of Lena and myself at her 102nd birthday party in my room which patients often comment on and can`t believe when I say that it was a few years ago.

The care she had with you was quite superb; I am sure that this was one of the reasons that she lived so long.

Dr Michael Cash (Bruntsfield Medical Practice)

For Mary, leaving her own home was perhaps the hardest thing she had to do in her entire life. It was hugely important to me - as her friend and welfare attorney - that you and your staff understood her grief over this loss of independence. You worked very hard in difficult circumstances to maintain her individuality, her personality and her relationships. Over the past two and a half years, I have had many opportunities to see how your colleagues work together and how they relate to the residents at Chamberlain. Professionalism, dedication and commitment are words you no doubt hear often. The quality of care given by staff at all levels has been simply wonderful.

R M, Merchiston Avenue

We would like to convey to you all, our deep appreciation for the outstanding care that you provided to our grandmother during her stay with you. As we saw during our visits, her surroundings were comfortable, the atmosphere friendly, the staff professional and patient. On top of that, we all felt that she was being looked after by people who understood and treated her as an individual, giving her dignity and providing respect and friendship.

A Hawkins

We are very grateful for the care which the staff of Chamberlain provided for Peggy during her last 10 months. When it became clear that Peggy would require to leave her own home, I carried out an exhaustive process to find accommodation in which I believed Peggy would be as happy as possible and would be well cared for. There were only 2 homes in Edinburgh which I felt comfortable about – Chamberlain and Cluny.

Maggie Smith

It would be impossible for us to single out individuals among you, because the care given to my aunt was absolutely outstanding. Our heartfelt thanks for loving her as your own and for allowing her to live her last years with dignity within the family atmosphere of Chamberlain

Montrose family

Cluny Lodge Reviews

My father has been at Cluny Lodge for four years now with progressively less mobility and abilities. The progression has been dealt with very well by all the staff at Cluny Lodge. As is his worsening dementia. The staff are caring and affectionate, dad is lucky to be able to afford a home where the staff-patient ratio is high and they have time to stop and talk to him and still have time for all their other duties.

Daughter of Resident

Excellent standard of care. A holistic approach to care, staff to resident ratio high, excellent continuity of care. Dad has easily integrated into his new home, is very settled, has made new friends and his care needs are well taken care of.

Son of Resident

The care my mother received at Cluny Lodge was an exemplar of excellence and could not be bettered. I do not use these words lightly; my opinion is based on both my many years as a District Nursing Sister and as a daughter. The loving care my mother received there was truly exceptional; in very late stages of dementia my Mum always seemed settled and happy and with her dignity maintained. Her face lit up whenever a member of staff came into her room and it was clear that the staff were truly fond of her, getting to know her personality and what was best for her as an individual.

The staff were equally as kind and compassionate to me, always asking after my welfare and keeping me informed of any change in my Mum's condition or care. There was a lot of social activity and rarely did I ever find my Mum alone in her room. Whilst it is the staff that is the foundation of what makes a Nursing Home good it is also worth mentioning the 5* food and furnishings.

Daughter of Resident

The staff and management at Cluny Lodge provided outstanding care and kindness to my wife over the 27 months she was in the home dying from Motor Neurone Disease. The staff always greeted family and friends with a friendly smile, they found time to chat and joke with my wife and to exchange banter with us. They kept her spirits up when she felt low. Food and accommodation was excellent. The other residents were friendly and supportive. I personally was glad of their help and kindness which sustained me over the months when I visited my wife daily.

Husband of Resident

My father's experience in Cluny Lodge has been extremely positive. The staff have gone that extra mile in providing first class care and support and he has especially enjoyed their cheery banter. The activities have also been a hit, from poetry evenings to trips out on the bus, he has been there. As a fussy eater, he has regularly sang the praises of the food. As a relative, I have been delighted at the way the home has kept me appraised of developments which ensures that I can relax knowing he is in very capable hands. I would highly recommend Cluny Lodge, particularly for the staff and the care they provide.

Daughter of Resident

Dear friends at Cluny Lodge, Thank you for all the good care you offered my aunt Kit in the 4 years she was with you. The care which she received was, in my view, nothing short of outstanding. You gave my aunt her life back. You offered her a family. You treated her with the respect due to her and included her, and me, in all your decisions. She was dealt with as the unique individual she undoubtedly was and you allowed her to feel that she still mattered in her later years. You have set the bar high. You have done extremely well. Thank you and your team, once again for your exemplary care.

Reverend Tom Gordon

To all staff members and management at Cluny Lodge, when my dear wife died on the evening of 18th July, she could not have left us in a better way. Her end was peaceful and serene, which reflected the incredibly kind and loving care and attention you have always given her. All the things you did for her showed not only your professionalism, but also your fondness for her and she loved you too. I cannot thank you enough. I must also thank you for making me so welcome and the happy friendships that developed from my regular visits.

Mr Leonard Stuckey

I want to say a very big thank you to all the staff at Cluny Lodge, who were involved in caring for my mother Betty. I would not have wished for better care for my mum and support for myself.

There was always a friendly smile from all the staff, which made me feel welcome and comfortable to be visiting mum.

Jeanette Fyfe

Dear Marion, it has been a pleasure and a joy to sing with the residents of Cluny Lodge and Chamberlain Care Homes. We are made to feel so welcome and get such a high from us all joining together to experience music. We do appreciate the staff fully participating and helping. There is care and warmth - and we love coming! A big thank you to you and your staff.

Moira Pate on behalf of 'The Singing Group'

Ever since my mother - Beryl Deans - has known that our son James was getting married in New England in August 2014 she has been keen to participate in a celebratory event here.....

....Thank you (Mrs Rees) and all the staff at Cluny Lodge for making yesterday`s event special for Beryl and for all of us.

.....The conservatory was so well prepared and organised that it was easy for us to show their wedding photos on your lovely big screen and to circulate among family and friends enjoying the delicious buffet.....please thank the chefs for laying on such a feast!

Please thank Sarah and Ashley for helping Beryl looking her best... hair, nails and make-up all done! Fantastic!

Please thank all the staff for taking such good care of Beryl and for their interest in whole event.

Stephanie Rae

Being a cousin of the late Nancy Mearns I cannot let her death pass without sending you a letter of gratitude to all at Cluny Lodge for the wonderful care given to her.

I visited Nancy on several occasions and was always impressed by the atmosphere at Cluny Lodge and the rapport between the staff and the residents.

I know that Nancy was extremely well looked after and I thank you and all your staff for all that you have done for her over the last six or seven years.

The family will always be grateful for the loving care given to Nancy - we are most appreciative of the staff`s dedication.

Mrs Ann Wilkinson (Nancy's Cousin)

My Mum was a resident in Cluny Lodge Care Home for 3 years and 4 months. From the outset the staff and management could not have done more to enable Mum to settle and ultimately have an improved quality of life whilst living there. Mum, although very reluctant in the beginning to stay at Cluny as she wanted to go home, soon began to feel safe and enjoy the company of other residents and staff. Cluny offered us, as a family extra years of quality, fun times with Mum which would not have been possible for her at home. Mum`s health fluctuated a lot over this period and staff took great care to ensure she was consulted by her GP and other services as required.She enjoyed the food, outings and day activities on offer and the general buzz of activity within the home. Staff genuinely seemed not only to care for but also care about Mum which was extremely important to us. I visited Mum at all different times of day/night and was always encouraged by the respect and dignity showed to residents by staff.

Sadly Mum died 4 weeks ago and I will always be grateful to Cluny staff for their dedication to making this so dignified and peaceful and enabling her to die there and not be transferred to hospital. The care shown to Mum and us was exceptional and will never be forgotten. I would not hesitate to recommend Cluny Lodge as a nursing home of choice.

Fiona B

You run an extremely efficient nursing home which I describe to patients as the Rolls Royce of nursing homes. I shall miss going there to visit.

Recently retired local G.P.

When my mother fell and broke her hip on returning from hospital she was finding living on her own very difficult. Her GP and Social Care Officer advised that she would be better moving into a residential care home. My sister and I started looking into various homes in Edinburgh. Cluny Lodge shone out from all the rest viewed. We then put in an application but unfortunately at the time they were full but within days, a room came free and we were offered it. Within days we moved my other into the care home, some three years ago. We have been more than satisfied with the care provided, indeed if you had a category above `Excellent` they would fall into that category.

Anonymous

Cluny Lodge is such a lovely home. The staff are very empathetic, cheery, and skilled. The place is very busy with many many activities including yoga, films, concerts, poetry, crafts, even therapeutic miniature ponies have been known to visit. Nothing is too much bother and the staff seem to genuinely care about the residents.

The rooms are all different, my Mum`s is quite small but there are some really large ones, it`s just the luck of the draw and of course, the larger ones are more expensive. Mum complains a bit about the food but there is always a choice; visitors can eat with residents free of charge and I`ve always found it to be good.

L M daughter of resident

Staff asking my relative if there is anything that she would like done differently, about her meals and location for eating them, her clothing, the activities and facilities that are available for my relative, how staff/carers help her.

My relative cannot remember things but is very happy with her care, meals, laundry and is helped to a few of the social activities that appeal. I am pleased to see my relative weekly and she looks well, is wearing her own clean clothes and the resident`s room is clean and tidy as is the ensuite.

Anonymous

Very high standards.

JW Spouse of a resident

I received a very warm welcome for my respite stay. Staff warm and friendly nothing seems too much trouble. Also, visitors impressed with surroundings, staff and food. I would be very happy to return. Would suggest a lockable drawer or safe in bedroom for valuables.

P M Resident

My mother lived and as cared for at Chamberlain Care Home for the last two and a half years. She has always been looked after in a respectful, dignified and personal way. Her vegan diet has been catered for and she was encouraged and enabled to personalise her room as much as she wished.

As a visitor I have always been welcomed and the staff have always made themselves available to discuss any issues.

Of particular note has been my mothers end of life care which I was very happy with and made this time much easier to cope with.

W.

The standard of nursing at Cluny Lodge is exceptional. My mother has advanced dementia and is treated with respect and compassion by a nursing team committed to fulfilling her physical and emotional needs. My father has been welcomed into the Cluny Lodge Community - he frequently has his meals with the residents and feels part of my mother`s life. The staff are always happy to talk to us about any of our concerns and we can visit at any time. There is a good activity programme although unfortunately, my mother is no longer able to participate.

M Daughter of a resident

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